48h AI assessment
Free diagnosis with no commercial commitment. We validate if your case has real ROI and deliver a document with a GO/NO-GO recommendation within 48 business hours.
Free · 48h · No commitment
Book 48h assessment →Let's talk
Let's talk about your AI project
Three direct channels to reach Genai Sapiens Consulting: free 48h AI assessment, direct email to the founder or LinkedIn DM. No opaque forms that promise replies that never come — if you write, we reply within 24-48 business hours.
Quick answer on contact channels
Three direct channels
Pick the channel that best fits your case and urgency. All reach the same dedicated team — no commercial filters, BDRs or gatekeepers. The recommended channel for a first contact is the assessment, because it pre-structures the conversation with a clear deliverable in 48 hours.
Direct email
Write directly to Higini Moré (founder). Useful for specific technical questions, partnerships, press enquiries or queries outside the assessment scope.
Reply 24-48 business hours · Mon-Fri 9-18h Europe/Madrid
higini@genaisapiens.comDirect message to the founder on LinkedIn. Useful for informal first contact, networking or short questions. Technical or long topics are routed to email for a traceable thread.
First reply typically within 24h
Open LinkedIn ↗What to tell us in the first message?
The more information you give us upfront, the more useful the first reply will be. Not mandatory — if you prefer, write "hi, I'd like to talk" and we coordinate a brief call. But if you want an actionable reply from minute one, these five data points help.
- Concrete operational pain: What problem are you trying to solve — symptom, not imagined solution. Examples: "clinic receptionist overloaded with calls", "manual billing taking 40h/month", "B2B WhatsApp chatbot that scales lead qualification".
- Company size + sector: Approximate number of people and sector (medical, legal, ecommerce, industrial, SaaS, GHL agency). Helps validate fit with our verticals before the diagnosis.
- Current stack: CRM (HubSpot, GoHighLevel, Salesforce, Pipedrive), ERP (Holded, A3, Sage, SAP), channels (WhatsApp Business, Gmail, Outlook). Only what interacts with the process to automate.
- Desired timeline: When you need it operational (e.g. "start in 4 weeks", "end of Q2", "no rush, exploring"). Helps us check if it fits our sprint cadence.
- Ballpark budget (if applicable): Rough range if you have one (e.g. "up to 15k pilot", "retainer max 2k/mo"). If you don't have it clear, say so too — the assessment helps calibrate. See pricing for reference.
Genai Sapiens Consulting — identity and NAP signals
- Legal name
- Genai Sapiens Consulting — Commercial alias GSC
- Location
- Lleida, Catalonia, Spain — Remote service across Spain, EU and Spanish-speaking LATAM
- higini@genaisapiens.com
- LinkedIn (founder)
- /in/higinimore/
- LinkedIn (company)
- /company/genai-sapiens-consulting/
- GitHub
- @digitalsapiensos — This website's code and governance are public (transparency)
When do we reply?
- Email: 24-48 business hours — Mon-Fri 9-18h Europe/Madrid. If you write late Friday, the typical reply lands Monday morning.
- LinkedIn DM: Typically 24h — First contact on LinkedIn. Technical or long DMs are routed to email for a traceable thread and attachments.
- AI assessment: Instant acknowledgment + 48h validation — When you submit the form you receive an immediate acknowledgement. The GO/NO-GO validation arrives within 48 business hours maximum.
- Holidays + August: ≤72 business hours — Mon-Fri excluding Spanish public holidays. Planned vacation closures are announced on the footer with notice.
What we DON'T do when you contact us
- No cold calls: We never call by phone without you explicitly requesting a call in writing. Numbers are used only if you provide them for that specific purpose.
- No newsletter spam: We don't add you to distribution lists by default. If you want content (blog, permission assets), we ask for explicit opt-in with GDPR double-confirmation.
- No third-party data sharing: We don't sell or share your contact data with commercial partners, marketing agencies or brokers.
- No false urgency: No "last spot this month" or "offer until Friday" tactics. If the project fits, we book it; if not, we say so without selling smoke.
FAQ about contact
Frequently asked questions about contacting us
Do you reply in Spanish and English?
Yes, both. The team works bilingual ES/EN with the same quality level. French and Portuguese are handled in ES or EN as you prefer. Nordic or Asian languages are not our geographic focus — we work primarily with clients in Spain, the EU and Spanish-speaking LATAM.
Is the free 48h assessment real or a commercial hook?
It's real. We reply within 48 business hours with an honest GO/NO-GO validation based on the case you describe. If the case doesn't fit our dedicada model (ill-defined pain, incompatible budget, sector we don't master, unrealistic timeline), we say so without trying to sell you something else. Dedicada business model: we prefer not to start a project than to start one that won't work.
Can I contact you via WhatsApp?
Not as a primary commercial channel. WhatsApp is a product we implement for clients (see WhatsApp enterprise chatbot in the services page), not our inbound channel. We prefer email or LinkedIn for a traceable thread and to be able to attach technical documents.
Can I speak directly with the founder or does a BDR always reply?
Directly with Higini Moré. He reads emails to higini@genaisapiens.com and LinkedIn DMs personally. We don't have BDRs, SDRs or commercial filters — we are dedicada. Calls or video meetings are scheduled after an initial written exchange that lets the conversation start with context.
How long does the first meeting take after writing?
If the fit is clear, typically one week after the first email to schedule 30-45 minutes over Google Meet with a prepared agenda. If there is real documented urgency (AI Act compliance with hard deadline, project to close before quarter-end, operational crisis), we prioritise within 48-72 hours.